Quality certifications – making sure you get the best service when it comes to forklifts

Quality certifications – making sure you get the best service when it comes to forklifts

Forklift trucks carry out very important work, so you need to know you are buying or renting yours from a reliable source; it’s paramount for the safety, efficiency and productivity of your business. You can be safe in the knowledge that you can trust Multy Lift in this respect; as well as being a member of the British Safety Council, we are one of the only forklift truck companies to have achieved certification for all three quality assurance systems ISO 9001, Quality Management, BS OHSAS 18001, Health and Safety, and ISO 14001, Environmental Management. Below we explain what this means for us and how it benefits you as the customer.

ISO 9001 – Quality Management

This standard ensures quality assurance throughout the company on a number of different levels. Quality Management procedures include leadership, process approaches, continual improvement and evidence-based decision making. The higher the quality of our organisation and processes, the better the service we can offer. One of the main aspects of ISO 9001 is customer focus. We make sure our company understands and meets, or exceeds, the customer’s needs, then aligns company objectives and services. All this means we have certification proving that we are committed to serving you, the customer. As the ISO website states: “Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services.”

BS OHSAS 18001 – Health and Safety

BS OHSAS 18001 quality standard provides a framework for guaranteeing best practice for occupational health and safety in businesses, this ensures that all industry and legal requirements are met. Furthermore, it aids transparency when it comes to compliance with these requirements and sends a clear signal that we are committed to occupational health and safety; to ensure we are always striving to continuously improve our performance in this area. We identify potential hazards in advance and put in place measures to reinforce necessary procedures and avoid unnecessary downtime.

ISO 14001 – Environmental Management

The third of our quality certifications is concerned with environmental performance. We have voluntarily chosen to certify ourselves according to this standard because environmental management is very important to us. ISO 14001 ensures a control on the monitoring of emissions and waste. We are therefore aware of improving energy efficiency, conserving natural resources and successfully meeting environmental requirements. By buying or renting your forklift trucks from us, you are supporting an enterprise that is committed to environmental management, thus helping you fulfil your own environmental goals. You can trust us in this area – as well as enjoying excellent customer service and products from us, you also know that we have an environmental conscience.

If we work well, you work well

One of the main reasons we have such strict quality standards is because they enable us to offer you the best possible service. Less downtime and greater efficiency mean that we are more effective and can offer you reliability, value, and the best SLAs possible.

If you would like more information on our forklifts, warehouse equipment and services, we will be happy to help. Simply call us on +44 (0)1623 794 094, send an email to sales@multylift.co.uk or complete an enquiry form. We look forward to hearing from you.